A click does not guarantee attribution. Common causes include:
- the customer converted after the cookie expired,
- browser storage was cleared or blocked,
- the customer changed browser or device,
- another affiliate link was clicked later,
- the link was changed or an old tracking ID was used,
- the customer used a coupon that belonged to another affiliate,
- the program's checkout or payment integration did not report the event,
- the referral was rejected by a program fraud or country rule.
What to send the program owner
Provide the customer's email, approximate click and purchase time, the exact link or coupon used, product purchased, and any order or invoice ID. Do not post customer details publicly.
Only the program owner can investigate the specific customer, override eligibility, or change the program's integration. Affonso Support can help when the owner identifies a platform-level technical issue.
