Referrals, Sales, and Commissions Explained

These records answer different questions:

• A referral is a customer attributed to you.
• A sale is an attributed payment or transaction from that customer.
• A commission is the earning calculated for an eligible sale.

One referral can create no sales, one sale, or several recurring sales. A sale only produces a commission when it matches the program's product, payment, and commission rules.

Where to find each record

• Open Referrals → Customers for attributed customers and referral status.
• Open Referrals → Sales for transactions, commission amounts, hold periods, and statuses.
• Open Payments to see which approved commissions are included in a payout.

If customer names or emails are hidden, the owner has selected a privacy setting for the program. The anonymous customer label remains consistent so you can follow activity without seeing personal information.