Rejecting an affiliate allows you to stop their ability to generate new referrals and halt future commission payments while investigating policy violations, suspicious activity, or other concerns.
What Happens When You Reject an Affiliate
Once rejected, the affiliate immediately loses the ability to generate new attributed referrals through their tracking links. Their existing referrals remain in your system and continue to be tracked, but any future sales from those referrals are automatically recorded with 0% commission - meaning the affiliate won't receive payment for them.
Their dashboard access becomes restricted, and you'll need to manually review and potentially reject any existing pending commissions. This creates a protective measure that stops both new referrals and future earnings while preserving historical data for your records.
When Rejection Makes Sense
Consider rejecting affiliates when they break your terms and conditions, show unusual traffic or conversion patterns, or when you need to investigate potentially fraudulent activity. Quality issues like poor traffic quality or brand misalignment also warrant rejection, as do serious payment disputes or commission disagreements that cannot be resolved.
How to Reject an Affiliate
- Go to your Affiliate Dashboard
- Find the specific affiliate you want to reject in the list
- Click on their Partnership Status in the affiliates table
- Select "Rejected" from the status options
- Add internal notes explaining the reason for rejection
Managing Existing Commissions
After rejecting an affiliate, you'll need to manually handle their existing data:
- Review pending commissions and mark them as rejected if appropriate
- Process any pending payouts according to your policies
- Update commission status for any disputed transactions
Reactivating Rejected Affiliates
If issues are resolved and you decide to reactivate the affiliate, you can change their status back to "Approved" in your Affiliate Dashboard. Simply click on their Partnership Status and select "Approved" to restore their ability to generate new referrals and earn commissions.
Remember: Rejection stops both new referrals and future commission earnings from existing referrals. Use this carefully as it has immediate financial impact on the affiliate.
Need help with affiliate management? Contact support for guidance on handling difficult situations.
