Reject a partner
Reject sets Partnership to Rejected. New referrals stop. Future commissions stop. The partner remains in the program on Rejected.
What Reject does
Once Partnership is Rejected:
- the partner cannot generate new attributed referrals through their links
- future commissions from that partnership stop
- existing referrals stay in the program
- existing commissions stay as they are until you change them
- the partner appears under Partners → Rejected, not under Active
Use Reject for terms violations, suspicious traffic, or a partnership you need to stop without wiping history.
Reject does not decline pending commissions or pending payouts. Review those separately if they should not be paid. See Reject referrals and commissions and Cancel a pending payout.
Before you begin
Make sure you have:
- access to Partners
- the Approve or reject partners permission if your role is limited. See Team roles and permissions
Steps
Open the partner
Open Partners. Click the partner, or choose View Details.
For a pending application, open Partners → Applications instead.
Set Partnership to Rejected
On Details, under Program Setup, click Partnership. Choose Rejected.
On Applications, you can also click Reject on the row. The tooltip is Reject application.
The toast is Partnership status updated. To approve again later, open Rejected, open the partner, and set Partnership back to Approved.
Common issues
New sales still created commissions after Reject
Cause: Reject does not decline commissions that already exist.
Fix: Open Sales or the partner Earnings tab and decline those commissions. See Reject referrals and commissions.
