An earning can change after the original sale.
- A refund reverses all or part of the eligible customer payment and can reduce the commission.
- A dispute or chargeback places the payment and related commission in dispute.
- A declined commission is a manual owner decision, commonly used when a sale does not meet program terms.
The hold period helps a program wait for early refunds or review before approving a commission, but later payment events can still affect an earning.
Open the sale and payout details for the current status. Ask the program owner for the reason and provide the customer reference, sale date, and order ID. Affonso provides the status workflow but does not decide whether a particular commission is valid.
