Frequently Asked Questions
Get answers to frequently asked questions about Affonso.
Refer & Earn
Earn growing recurring commissions with our tiered affiliate program - up to 30% recurring.
My website and app are on different domains. Will affiliate tracking still work?
Discover how Affonso affiliate tracking works across multiple domains and what steps to take to ensure accurate referral attribution when your website and app are hosted separately.
How do I change my tracking parameter?
Learn how to change your affiliate tracking ID in the Affonso portal
How do I customize my referral tracking parameters?
Learn how to configure and customize the URL parameters affiliates use for tracking their referrals
How to integrate Affonso with next-safe-action?
Learn how to use Affonso affiliate tracking with next-safe-action Server Actions in Next.js.
How to Export Your Affiliate Data
Your Data. Your Control. Exporting from Affonso
Can affiliates see customer details?
Privacy protection and what information affiliates can access about their referrals
First-Touch vs. Last-Touch Attribution in Affiliate Tracking
Understanding which affiliate gets credit when customers click multiple affiliate links before converting
How to Disable Affiliate Links (Coupon-Only Tracking)
Learn how to run a coupon-only affiliate program by disabling affiliate links while keeping coupon code tracking active
Can I Exclude Specific Products from Affiliate Commissions?
Yes — add a $0 fixed-amount incentive targeting the products or plans you want to keep out of the commission structure
How to Reject a Self-Referral or Invalid Affiliate Sale
Block self-referrals and fraudulent activity by rejecting referrals and declining commissions to protect your affiliate program
Setting up a custom domain for your affiliate portal
Replace yoursubdomain.affonso.io with your own domain (e.g. partners.yourbrand.com). DNS records and verification.
How the affiliate-revenue cap on your plan works
The cap is a tracking limit, not a sales limit. Affonso never holds your revenue.
Tracking debug checklist
Step-by-step diagnostic when affiliate clicks come in but referrals or commissions don't.
Debugging Stripe Checkout tracking
How to verify that an affiliate referral made it all the way from the cookie into your Stripe Checkout Session metadata.
How Managed Payouts work
Affonso pays your affiliates as Merchant of Record. Covers legal structure, SLA, supported currencies, edge cases.
Self-billing invoices for affiliate payouts
Auto-generate compliant payout invoices on behalf of your affiliates. Plan requirements, configuration, and format limits.
Setting the commission hold (pending) period
How long a commission stays pending before approval, how to set it per incentive, and how it interacts with refunds.
How commission rate changes affect existing referrals
Rates are evaluated at the moment each commission is generated, not at the time the referral was made. What that means in practice.
Affiliate email notifications
Which emails Affonso sends to affiliates, language detection, and how to send from your own domain.
Skipping the free trial
How to end the 14-day free trial early and move directly to a paid plan.
Finding your affiliate portal URL
Where to find the public URL you share with potential affiliates, plus how to use a custom domain.
Cancelling your Affonso subscription
How to cancel from your billing page, and what happens to your account after cancellation.
Inviting team members
Add colleagues to your Affonso account so multiple people can manage the program.
Changing an affiliate's coupon code
Affiliates cannot reassign their own coupon codes. How program owners can rotate or replace them.
Marketplace listing requirements and visibility
What it takes for your program to appear in the Affonso marketplace, and where to view the live listing.
Affiliate Finder credits during the trial
How discovery credits behave on trial accounts vs paid plans, and what consumes credits.
Moving an affiliate between two of your programs
Affonso doesn't have a one-click transfer. The supported workaround using manual attribution.
Stripe test mode and Affonso tracking
Affonso only tracks Stripe live-mode payments. How to test end-to-end without charging real cards.
Where commission settings live
All commission rates, hold periods, and incentive rules are set per group, on the group's Incentives tab.
Default tracking parameter vs. enabled parameters
How Affonso handles multiple referral parameters (ref, via, aff, atp) and what "default" means in your settings.