How to Reject Referrals and Commissions?

Rejecting referrals lets you block commission payouts for suspected fraudulent activity like self-referrals or duplicate accounts. This protects your program while giving you control over which commissions get paid.

How to Reject a Referral

1. Open your Referral List in the dashboard
2. Find the problematic referral in the list
3. Click the "Actions" dropdown for that referral
4. Select "Change Status"
5. Choose "Rejected" from the status options
6. Confirm the change

What Happens When You Reject a Referral

The referral status permanently changes to REJECTED in your dashboard, and all future commissions triggered by that customer are automatically marked as rejected. The affiliate will no longer receive credit for any future sales from that referral, ensuring no future revenue from that user becomes eligible for payouts.

Managing Existing Commissions

Important: If the referral already generated commissions before you rejected it, those existing commissions are not automatically rejected. You'll need to manually handle them:

1. In the referral list, click "View Transactions" from the Actions dropdown
2. In the transaction modal, find each commission that needs to be rejected
3. Click the "Actions" dropdown for that transaction
4. Select "Change Status"
5. Choose "Declined" to reject the commission

This gives you control to keep legitimate commissions while rejecting questionable ones.

Best Practices

Reject referrals as early as possible when you suspect abuse to minimize cleanup work. Use the referral list to quickly find suspicious entries by affiliate or customer email. Keep internal notes about why referrals were rejected in case you need to justify decisions to affiliates.

Need help with commission management? Contact support for guidance on handling complex referral situations.